Shipping Information

For a limited time, delivery is $20 flat rate throughout New Zealand for products purchased via!*

*$20 flat rate delivery for Galaxy Spas and select heating products such as wood fires, gas fires, and electric heaters is not available.


Do you deliver to P.O. Boxes? 
Sorry, we are unable to deliver to P.O. Box addresses.

Do you deliver outside of New Zealand?
Sorry, we only deliver to New Zealand addresses.

Can I pick up my online order from Fourth Element's Hastings showroom?
Yes, you may! Please click here for more information.

Which courier and transport services does Fourth Element use?
We have partnered with Mainfreight to transport oversized items and NZ Post for smaller deliveries. 

Can I cancel my order?
You may cancel your order at any time prior to it being picked up by our freighter or courier. To cancel an order please contact us immediately on 0800 368 784. If, however, your order has been dispatched already, your order will need to be treated as a return. Please visit our Returns page for more information. 

Can I change my delivery address after my order has been placed?
Yes, as long as you contact us before your order is collected by the courier or freighter. To deliver to a different address, please contact us immediately on 0800 368 784

Where do I find my tracking number?
We do not have an automated system therefore if you require a tracking number, please email us at or


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