1. Introduction
We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, disclose, and protect your information in accordance with the New Zealand Privacy Act 2020.

2. What Information We Collect
We may collect the following types of personal information:

  • Contact details (name, email, phone, address)
  • Order and transaction details
  • Communication preferences (email, SMS, voice)
  • Technical data (device, IP, cookies)
  • Support enquiries

3. How We Use Your Information
We use your information to:

  • Process and deliver your orders
  • Provide customer service
  • Send marketing communications (email, SMS, or voice) where you have consented
  • Re-engage you with promotions and offers (with opt-out options)
  • Improve our services and website performance

4. Third-Party Processing
We use trusted third-party service providers (such as Shopify, WooCommerce, Stripe, couriers, analytics, and marketing platforms) to process and store data. These providers act only on our instructions.

5. Cross-Border Transfers
Your information may be stored or processed outside New Zealand. Where this occurs, we take reasonable steps to ensure that comparable safeguards are in place as required by NZ law, or we will obtain your express consent.

6. Your Rights
You have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your information
  • Opt out of marketing at any time (unsubscribe link, reply STOP to SMS, or by contacting us)
    We will respond to requests within 20 working days as required by law.

7. Security
We take reasonable steps — technical, organisational, and contractual — to protect your information from loss, misuse, or unauthorised access.

8. Breach Notification
 If a privacy breach occurs that is likely to cause serious harm, we will notify both the affected individuals and the NZ Privacy Commissioner, as required by law.

9. Complaints
If you believe your privacy rights have been breached, please contact us at [manager@fourth-element.co.nz]. You may also contact the Office of the Privacy Commissioner (www.privacy.org.nz).

10. Updates
We may update this Privacy Policy. If significant changes are made, we will notify you by email or SMS and provide an opt-out option before new uses of your data take effect.

Last Updated: Oct 2025